Terms of Service — Veevo

1. Acceptance of Terms

By creating an account on Veevo ("the Platform"), you ("Administrator", "Teacher", or "User") agree to be bound by these Terms of Service ("Terms"). If you are registering on behalf of a school, district, or organization, you represent that you have the authority to bind that organization to these Terms.

These Terms form a legally binding agreement between you and Veevo ("we", "us", "our"). If you do not agree to these Terms, do not create an account or use the Platform.

2. User Responsibilities and Acceptable Use

You are solely responsible for all content, activities, and conduct that occur under your account or through your use of the Platform. This includes:

All sessions, recordings, messages, and files created or shared in your classrooms or meetings.
All students, staff, and other users you invite to your organization.
Ensuring that any use of the Platform complies with applicable laws, including FERPA, COPPA, GDPR, and any local education regulations.
Obtaining any necessary parental or guardian consent before enrolling users under 13 years of age.

Prohibited uses include but are not limited to:

Harassment, bullying, or abuse of any person.
Sharing, distributing, or recording content without consent of all parties where required by law.
Using the Platform for any illegal activity or in violation of any law or regulation.
Impersonation of any person or entity.
Attempting to gain unauthorized access to any account, system, or network.
Using the Platform to distribute malware, spam, or fraudulent content.

3. Limitation of Liability — Platform is a Tool

Veevo provides the Platform as a communication and collaboration tool. Veevo is not responsible for, and expressly disclaims all liability for, any misuse of the Platform by users, administrators, teachers, or students.

You acknowledge and agree that:

Veevo does not monitor the content of sessions, recordings, messages, or files transmitted through the Platform.
Veevo is not a party to any interactions between users of the Platform.
Veevo shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of the Platform or the conduct of any user.
Your use of the Platform is at your sole risk.

To the maximum extent permitted by law, Veevo's total liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the amount paid by you to Veevo in the twelve (12) months preceding the claim.

4. Data Privacy and FERPA/COPPA Compliance

As an administrator or teacher, you are responsible for ensuring that your use of the Platform complies with applicable student privacy laws, including FERPA and COPPA. You agree to:

Obtain appropriate parental consent before creating accounts for students under 13.
Use the Platform only for legitimate educational purposes.
Not share student personally identifiable information (PII) in violation of applicable law.

Veevo processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference.

5. Billing and Subscriptions

Paid plans are billed monthly or annually in advance via Stripe. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis until you cancel. All subscriptions are self-serve — you can upgrade, downgrade, or cancel at any time through the Billing section of your dashboard. No refunds are issued for partial billing periods except as required by law.

Canceling your subscription will downgrade your account to the Free plan at the end of the current billing period. Your data will be retained for 30 days after downgrade, after which it may be deleted.

6. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us at support@getveevo.io if you suspect unauthorized access to your account.

7. Intellectual Property

The Platform, including its software, design, and content created by Veevo, is the property of Veevo and is protected by intellectual property laws. You retain all rights to content you create and upload to the Platform. By using the Platform, you grant Veevo a limited, non-exclusive license to store and process your content solely for the purpose of providing the service.

8. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, non-payment, or for any other reason at our discretion, with or without notice. You may terminate your account at any time by contacting support or deleting your organization through the settings page.

9. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms. The version number and effective date at the top of this page always reflect the current version.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Veevo operates, without regard to conflict of law provisions. Any disputes shall be resolved through binding arbitration, except where prohibited by law.

11. Contact

For questions about these Terms, please contact us at support@getveevo.io.